How Can We Help?

We're here to help! You can reach us by:

Phone: Call our leasing office directly at (706) 909-2409. We're available 7 days a week.

Email: Use the contact form on our website to reach us. We'll respond within 24 hours.

Visit Us: Come say hey! Our leasing office is open 7 days a week, and we'd love to show you around.

Definitely! We encourage you to see Arches on The Lake for yourself. You can:

Schedule Online: Click the "Schedule a Tour" button in the navigation.

Call Us: Give us a ring at (706) 909-2409, and we'll set up a time that works for you.

Just Drop By: We're open seven days a week, so feel free to stop by during our office hours!

All leases are by-the-bed and per person, on an individual lease agreement. Studio or 1-bed spaces with double occupancy, plus larger floor plans with 2-bedrooms or more, will be shared apartments with multiple leaseholders.

It’s as easy as clicking “Apply Now” above to get started! First, you’ll select your lease term from the drop-down menu. Then you’ll pick your floor plan and any view or premium options available. If you’re applying to live with roommates, make sure you all select the same floor plan. From there, click “Apply Now” to start your floor plan-specific application.

We rent to any applicant who meets our qualifying standards. All residents will undergo a background check and all guarantors will undergo a credit screening and must provide income verification.

In order to guarantee your bed space, we will need a signed lease agreement. Leases are generated once your application is complete, and your screening has been approved.

While completing your application you will have the ability to upload a copy of your identification. We will need this on file prior to your move-in, so you can save some time by uploading it at the time of application. We will also need proof of income from your guarantor when he/she completes their portion of the application.

Most applications are approved within 24-48 hours. Future residents must have a completed guarantor application on file in order to finalize their application. This is typically the part of the process can take some extra time, so be sure that your guarantor is aware that he/she must complete their portion in order to move forward with the application process.

Most applicants require a guarantor to provide the income verification, aside from any student loans, required to meet the income requirement and ensure you are able to make the monthly installment payments. If you do not have a guarantor, you can either try to self-qualify using your own income or apply to use a third-party guarantor service.

Please contact the onsite team for information about our third-party guarantor service.

Summer accommodations may be available depending on availability. Please contact the onsite team for information about short-term lease options for summer housing in June and July.

Yes, all residents have the option of reletting their bed space and can do so during the summer months if they do not plan on occupying their bed space at that time. A relet is different than a sublet. Reletting requires the individual taking over the bed space to go through the same screening process as all other residents and signing a new lease agreement with the community in order to take over the lease for the remainder of the term. This ensures that all residents living on site meet the same qualification standards.

Yes, all guarantors must have a US social security number and credit history in order to be screened. We do not accept non-US citizens as guarantors.

Yes, the lease agreement outlines the payment process for the monthly installments. The total rent amount for the lease term is broken up into 12 equal installments which are billed on the 1st of the month along with any fees, such as pet fees or parking.

The total rent amount for the lease term is broken up into 12 equal installments which are billed on the 1st of the month along with any fees, such as pet fees or parking. Utility charges are posted to resident accounts at the end of the month for the proceeding month’s usage.

Deposit requirements vary by applicant and what specials the community is currently offering. Contact the onsite team for information about deposit requirements.

Your monthly installment covers the cost of your individual bed space or unit and unit furnishings, depending on your lease agreement. It may also include some utilities such as Wi-Fi and trash collection, depending on the community offerings. Typically electricity is billed separately by the utility provider. Please contact the onsite team to confirm what, if any, utilities are including in your monthly installment.

Some utilities, such as electricity, are typically not included in the monthly installment and are billed separately by the utility provider. Please contact the onsite team to confirm what, if any, utilities are including in your monthly installment.

The easiest way to pay your monthly installment is through our Resident Portal. This is accessible through a link on the website and residents can download the Resident Portal app on their phones for mobile usage. The Resident Portal app allows residents to link a bank account or credit/debit card and setup recurring installment payments.

No, your rent installment plan is specific to your selected floor plan and bedroom type. If you are interested in alternative rates please contact the onsite team to discuss transfer options to another floor plan or bedroom type.

Student loans cannot be used as qualifying income for applicants. How a resident chooses to pay his/her rent once approved is up to the individual resident to decide but we do not allow for payment plans based on student loan availability or distribution timing. All monthly rent installments are due on the 1st of the month.

Residents who do not make the monthly installment payment are subject to receiving late fees or fines starting on the 4th of the month for late payment. If non-payment continues, residents may be subject to eviction per the terms of the lease agreement.

Yes, we accept all major credit cards for installment payments. Fees vary by card provider.

No, we do not accept PayPal for installment payments.

Yes, as part of the online application you’ll have the ability to add future roommates to your application to create a roommate group. If your friends have already applied, there is also the option of listing their names on the application to ensure you are placed together in the same unit.

Yes, we provide a roommate matching service. Part of the application involves a roommate questionnaire where we ask about your academic focus, study habits, and social life. We use the answers from these questions to pare you with roommates in your selected floorplan and self-identified gender that we think will be a match.

We use a roommate matching service in our property management software. Part of the application involves a roommate questionnaire where we ask about your academic focus, study habits, and social life. We use the answers from these questions to pair you with roommates in your selected floorplan and self-identified gender that we think will be a match.

If one of your roommates is moving out there is nothing that you’ll need to do because each resident is on his or her own individual lease agreement.

When resident disputes do arise the onsite management team will host a roommate mitigation, meeting with all involved roommates individually and/or as a group to help resolve the matter and come to a mutually agreed upon solution. As needs arise, we do allow for resident transfers to a new unit.

We do not allow for selection of an individual bedroom within a unit. The individual lease agreement is for a specific floor plan and – depending on the floor plan – bedroom type, not for a specific unit or bedroom. We do take bedroom preferences into account when placing residents, but all future roommates must agree to the preference.

Yes, if roommate mitigation efforts have been unsuccessful, we do allow for residents to transfer to another unit. Transfer opportunities are dependent upon availability in same-gender units of the same floor plan.

Yes, parking is available for unpacking but locations vary by building. Please contact the onsite team and review your move-in directions for information on where to park when you arrive at the community and are ready to begin unpacking.

Yes, reference the move-in direction for information on where to go and when to arrive in order to pick-up your keys on move-in day.

The property rules are outlined in the lease agreement. Reference the lease agreement for information on apartment and community guidelines.

Water, sewer, trash, internet, and gas are included.

Kitchens come with a refrigerator, oven, stove, and microwave. All other kitchen counter-top appliances – such as a coffee maker – should be brought by the resident and/or your future roommates.

All apartments include a full set of furniture, including full-size beds, dressers, desks, a leather style sofa and lounge chair, coffee table and entertainment stand, plus a dining set or counter stools.

Yes, you can personalize your room. We just ask that you are conscious of not doing damage to the room beyond normal wear-and-tear. Damages such as holes larger than a quarter must be addressed prior to your move-out or you will be charged for the cost of repairing the damages.

Yes, residents are allowed to keep a mini refrigerator in their bedroom.

Yes, each apartment is equipped with in-unit laundry facilities.

Yes, every unit will have a mailbox available for use by the US Postal Service. Please note that all residents in a unit will share the same mailbox. Residents will be provided a key to their mailbox at move-in and must return it at the time of move-out.

Yes, Wi-Fi is offered in all common areas and in residential units. You’ll be provided with information on accessing the Wi-Fi at the time of your move-in. We encourage residents who require significant data usage, such as online gaming, to use an ethernet that plugs into the wall for the best possible internet connection.

Residents are responsible for cleaning their own bedrooms and shared living rooms. The community does not offer a cleaning service. Units are inspected one per quarter to ensure the unit is being kept in livable condition and that any damages caused by the residents don’t lead to unsanitary living conditions.

Roommates are responsible for keeping the common areas of their unit cleaned, as this is a shared space among all of the residents.

Gathering are allowed in the units but all residents must abide by the property rules outlined in the lease agreement. Reference the lease agreement for information on apartment and community guidelines, including the outlined quiet hours.

Yes, resident parking is available onsite.

If you have a maintenance need in your unit, we ask that you submit it as a work order via the Resident Portal app. This allows our team to track maintenance requests and communicate updates to you on the status of the repair and/or replacement as needed, depending on the nature of your work order. Most work orders are completed within 24 hours.

After reporting a maintenance need a member of our maintenance team will review the ticket and reach out if entry confirmation is needed. While submitting the ticket, residents have the option of allowing entry to their unit/bedroom for the work order to be completed or request that entry be confirmed prior to the work order being addressed. Most work orders can be completed in a single visit but sometimes a part order is required.

After-hours maintenance requests can also be submitted via the Resident Portal app. In the event of an emergency work order, such as flooding, please call the property phone number and our after-hours call service will contact the on-call maintenance team member. For life-threatening emergencies, such as a fire, residents should also contact 9-1-1.

Our onsite management team is available to speak with residents regarding problem with their roommates, financial hardships that are impacting their ability to make installment payments, or other in-unit or community concerns.

Yes, we are a pet friendly community. We collect a non-refundable pet fee of $200 and monthly pet rent of $25. Both amounts are collected on a per pet basis with a maximum of two pets per unit.

Yes, all residents are required to carry liability insurance per the terms of the lease agreement. B.HOM offers a low-cost liability insurance program that meets the requirements of your lease agreement and can be billed monthly along with your monthly rental installments. Click here for more information.

Yes, residents have sole access to their bed space within the apartment. The living room and kitchen are considered common areas shared by all residents, but most bedrooms are single occupancy for added privacy. Bathroom offerings vary by floor plan.

After-hours maintenance requests can also be submitted via the Resident Portal app. In the event of an emergency work order, such as flooding, please call the property phone number and our after-hours call service will contact the on-call maintenance team member. For life-threatening emergencies, such as a fire, residents should also contact 9-1-1.

The Resident Portal is a desktop and mobile-accessible portal for all resident needs, including making installment payments, submitting work orders, accessing your lease agreement documents, and communicating with the management team. The login used for your online application is the same login that will apply to your Resident Portal following your move-in.

The Resident Portal can be used for making payments, submitting work orders, accessing your lease agreement documents, and communicating with the management team. At times amenity spaces may require a reservation and these reservations are also available through the Resident Portal.

Your Resident Portal login information is the same email address and password used for your online application. If you do not remember your login information, select “Forgot Password” from the login screen.

To setup a payment method, login to your Resident Portal account and click the Menu button. The Payments menu allows you to make a payment, view your ledger, set up scheduled payments, and manage billing information. Click “Managing Billing Info” to add a payment method to your account that can be used for monthly installment payments and other charges.

Residents can make payments via a eCheck through a checking account or debit card, fees vary. Credit cards can be used for payments, but residents will incur a fee imposed by the credit card company. Fees vary by card. Current credit cards accepted include Visa, Mastercard, Discover, and American Express.

Payment logs vary by property. Please contact the onsite management team for confirmation on how your specific community is outlined on your bank statement.

To determine your current balance, login to your Resident Portal account. The dashboard of your account will show your current balance. Click the Payments tab to view your full ledger, outlining any current charges that total to the balance owed.

Yes, residents can move out before the lease end date but are still responsible for all monthly installment payments through the end of the lease term. Moving out does not absolve you of your payment requirements. Residents do have the option of reletting their bed space to another resident to take over the monthly installment payments through the end of the lease term. Contact the onsite management team for information on reletting your bed space.

Contact the onsite management team before moving out. They will provide information about what steps you need to complete, including how to return your keys.

No, we do not offer room cleaning services. Residents are welcome to contract a cleaning service to clean the room on their behalf, but the onsite management team is not responsible for arranging the cleaners, providing access to the unit, or paying for the cleaning service.

Contact the onsite management team for information on when and how to return your keys. If you are moving out at the end of your lease term information will be provided to all residents in advance of the main move out dates.

Deposits are held to ensure any outstanding charges – including installments, fees, and any damages billed back following move-out – are paid after a resident vacates the unit. The status of the deposit will depend on if these have all been paid by the resident following move-out or if the deposit needs to be accessed in order to cover unpaid charges.

We do not offer storage spaces for resident belongings in-between move-in dates or after your move-out date. The university off-campus life department may offer contacts for local storage and moving companies that offer this service.

Most leases are annual leases in length with rent paid in 12 equal monthly installments, but we do offer some short-term and longer-term lease options depending on the time of year. The onsite management team will be able to confirm what lease options are currently available for your preferred move-in date, move-out date, and floor plan.

We do not allow for lease cancellations. Once your application is approved, the screening is completed and the lease is signed, all parties – including the tenant and the property – are bound by the terms of the lease agreement. Residents do have the option of reletting their bed space by finding another resident to take-over the lease term on their behalf. That individual would need to meet the same qualifying criteria and would sign a new lease with the community, taking the place of the cancelled lease.

Deposits are held to ensure any outstanding charges – including installments, fees, and any damages billed back following move-out – are paid after a resident vacates the unit. The status of the deposit will depend on if these have all been paid by the resident following move-out or if the deposit needs to be accessed in order to cover unpaid charges. Return timing for security deposits vary by the financial services provider holding the security deposit. Please contact the onsite management team for reference on your specific deposit and historical timing of these returns, along with requirements outlined in your lease agreement.

Yes, the application is entirely online and can be viewed in advance of completing all of the required information. Simply click the “Apply Now” button and create an account. This will then open the online application, which you can review to confirm the required information. You can log out of the application at any time and log back in to restart where you left off.

We do not allow for lease cancellations. Once your application is approved, the screening is completed and the lease is signed, all parties – including the tenant and the property – are bound by the terms of the lease agreement. Even if you do not move-in and take possession of the unit, you are still bound to the terms of the lease agreement and are expected to make the monthly installment payments outlined in your lease agreement. Failure to make these payments may result in your account being sent to a collections agency.